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Comprehensive, location-driven consumer research

Consumer experience surveys by Numetrix add the missing context by leveraging location intelligence to capture sentiment, motivations and perceptions directly from hard-to-reach consumers.

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trusted by leading brands
ReachTV logo, representing one of the media networks that trusts Numetrix for audience measurement.Atmosphere TV logo, representing one of the place-based media networks that trusts Numetrix for audience measurement.Screenvision Media logo, representing one of the cinema media brands that trusts Numetrix for currency-level audience measurement.Captivate logo, representing one of the premier office media networks that relies on Numetrix consumer intelligence.GSTV logo, representing one of the national destination media networks that trusts Numetrix location-based research.Voyager Media logo, representing one of the out-of-home media brands partnering with Numetrix for verified measurement.Taiv logo, representing one of the networks utilizing Numetrix consumer intelligence.

Capture real-world customer sentiment and behavior

Sales, visits, and traffic only provide part of the story, but connecting directly with customers can be difficult and costly. Online surveys provide a faster, lower-cost way to collect data that can help guide product improvements, concept testing, and pricing decisions while supporting stronger customer loyalty.

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01 · Connect

We connect brands and businesses with consumers who were at brand locations or specific POIs with our location intelligence.

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02 · Engage

Questionnaires are tailored to your objectives and business questions to deliver actionable real-world consumer insights.

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03 · Understand

In-depth, validated feedback reveals satisfaction levels, unmet needs, and pain points to help you make data-backed decisions. 

Consumer insights you can trust and act on

Full-service surveys tailored to your needs, validated by rigorous quality standards, and enhanced with location intelligence to uncover the reasoning behind consumer behavior. Whether you need one-time feedback or ongoing measurement, we deliver data-backed insights that drive better decisions and measurable business results.

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Comprehensive project management

Our process includes questionnaire development, fieldwork management, survey quality control, and analysis & reporting to give you insights that reflect real consumer behavior. 

Outcome: We deliver high-confidence insights that lead to better decision making, reduced risk, and more dependable trend analysis over time.

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Custom-built for your needs

Numetrix will work with you on a comprehensive approach that ensures data you can trust. Whether you need one-time or recurring surveys, specific questions or ongoing measurement, we offer the flexibility to choose the survey frequency that best suits your business.

Outcome: Track long-term performance and establish benchmarks to monitor changes over time or address a specific question at a moment in time, as needed. 

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Leveraging location intelligence

Supported by our visitation and foot traffic data, our consumer experience studies help you understand why someone chose to visit a location or point of interest, and how they felt before, during and after the visit. 

Outcome: Direct insight into the reasoning behind real-world behavior to optimize and improve the customer experience.

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Data you can rely on

Numetrix follows established research and measurement practices, including structured questionnaire design, controlled sampling, and multiple layers of quality review to reduce bias, identify low-quality responses, and ensure results accurately reflect the intended audience.

Outcome: You receive rigorously reviewed survey data you can trust when making decisions that impact your business.

Validated feedback to drive data-backed decision making.

Bridge the gap between real-world actions and the "why" behind them by adding critical human context to your datasets. We deliver the multi-dimensional audience view required to optimize brand perception and influence future consumer behavior.

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Demographic breakouts

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Weighted sample sizes

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Question results

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Insights & analysis

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Built for the teams that need to explain behavior — with precision

Consumer research gives leaders the location-powered sentiment needed to bridge the gap between what is happening and why consumers act.

Marketing & brand

Influence how consumers perceive and interact with your brand in the real world by understanding the sentiment behind visits to your locations.

CX & product

Capture direct feedback on satisfaction and unmet needs at the point of visit to guide product improvements and strengthen long-term loyalty.

Sales & strategy

Justify future investments and initiatives with custom, full-service studies designed to validate growth and reduce operational risk.

These are the questions we hear most from teams evaluating Numetrix.

What is consumer experience research?

Consumer experience research connects directly with customers who have visited your locations to capture sentiment, motivations, and perceptions. It bridges the gap between what customers do and why they do it.

How do you collect consumer feedback and insights?

We use location intelligence to identify and survey consumers who visited your brand locations or specific points of interest. Questionnaires are customized to your business objectives for actionable insights.

What types of questions can consumer experience research answer?

Our research can provide satisfaction levels, unmet needs, pain points, product feedback, pricing perceptions, brand sentiment, and loyalty drivers. Research is tailored to guide product improvements, concept testing, and strategic decisions.

Why is location-based consumer research better than traditional surveys?

Traditional surveys can be expensive and reach random audiences; location-based research connects with actual customers at your venues. This validates real behavior and captures authentic sentiment from people who matter most to your business.

Can consumer experience research be customized to our specific business needs?

Yes. We offer flexibility on frequency — one-time studies for specific questions or recurring surveys for ongoing benchmarking. You choose the cadence that fits your business needs and budget.

How do you ensure survey data quality and reliability?

Numetrix follows established research practices: structured questionnaire design, controlled sampling, multiple quality reviews, and bias reduction. This ensures results accurately reflect your target audience and support confident decision-making.

Related solutions and products

Ready to dive deeper into the consumer experience?

Chat with a Numetrix team member today to learn how we can help you gain critical insights from hard-to-reach consumers.
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